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CENTRAL OFFICE:   P: (937) 295-3931   F: (937) 295-2758 ELEMENTARY SCHOOL: (937) 295-2931 JR/SR HIGH SCHOOL: (937) 295-3342
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Cafeteria System / LunchPrepay.com Frequently Asked Questions

What happens to left over money on the account at the end of the school year?

Students that will return to school at Fort Loramie Local Schools the following school year will have their balances kept by the school. This balance can then be used for cafeteria purchases at the beginning of the following school year.

My student is graduating. What happens to the remaining balance on the account?
If your student is graduating at the end of the school year, you can either choose to have the remaining balance refunded to you or you can have the remaining balance applied to the balance of a younger sibling. Contact the school cafeteria manager for more information.

My student will no longer be attending Fort Loramie Local Schools. What happens to the remaining balance on the account?
If your student will no longer be attending Fort Loramie Local Schools, you can request to have the remaining balance on the account refunded to you. Contact the school cafeteria manager for more information.

If I pay for a LunchPrepay.com premium account, am I required to pay for my student's lunches online using my credit card?
No, you may avoid paying the 5% service fee by continuing to send money for lunches to school with your student as you always have. LunchPrepay.com is simply another payment option the school is offering to parents.

What is LunchPrePay.com?
With LunchPrepay.com you never have to worry about lost lunch money again. LunchPrepay.com is a secure, easy and convenient way to apply funds directly to your student's account online. You can even check the account balance and keep an eye on what your student is buying!

What does the service cost?
The cost depends on the level of service (Premium or Basic) that you choose.

  • For Premium service, there is a $10 yearly registration fee. This gives you access to your student’s lunchroom balance and meal history, and offers e-mail notification when the account balance drops below a limit you have set. The year begins on the day that you register.
  • With Basic service, you can still make payments for meals online, but you will not be able to look up your student’s balance or meal history, and you will not receive “low balance” notifications. The regular payment fees will apply but there is no registration fee. You can upgrade to premium service at any time.
  • When you make Payments, a 5% percent fee will be added to cover the cost of processing the credit card transaction. One online payment can be split among all of the students attached to your account, with no additional cost.

What does the registration fee include?
The registration fee gives you access to your student’s lunchroom balance and meal history, and offers e-mail notification when the account balance drops below a limit you have set. The year begins on the day that you register. It includes all the students in your family who attend Fort Loramie Local Schools.

What does the processing fee cover?
The payment fee covers the fees that the credit card company charges for processing the transaction.

Do I have to pay a separate registration fee for each student?
No, one registration fee covers all the students in your family who attend Fort Loramie Local Schools for a full calendar year.

Why are there fees for this service?
The fees cover the costs of maintaining the secure web site and the fees that are charged to LunchPrePay.com for processing credit card payments.

Most web sites use revenue from advertising and sales to maintain the web site. Since there is no advertising on LunchPrepay.com, and they never sell your information to anyone, fees are necessary to allow you the convenience of online payments.

What is my student’s Student Number?
The Student Number is a unique number assigned by Fort Loramie Local Schools. (It is not the same as the 3 or 4-digit lunch number that is used in the cafeteria.) Please contact the Jr/Sr High School or Elementary School office if you do not know what number to use.

How long from the time I register as a New User can I make a lunch payment?
This process usually takes less than a day. Students must be “verified” before LunchPrepay.com can accept payments. This can usually be done instantly; however, in some cases it can take up to 24 hours. Once this process has completed, you can make payments directly to your student's account from www.LunchPrepay.com.

Why is the verification process necessary for lunch payments?
This is how LunchPrepay.com makes sure that your payment is credited to the correct student’s cafeteria account. They check for a match on the student’s last and first name, school, and student Number. This can usually be done instantly; however, in some cases it may take up to 24 hours. Once a student has been verified, lunch payments are processed by a service that runs automatically throughout the day.

More than 24 hours has gone by and my student has not been verified yet.
If it has been more than 24 hours, please contact the school. We will be able to assist you.

How long does it take for the payment to show at my student’s school?
Generally, all lunch payments are applied within 24 hours.

How do I know it is safe to enter my credit card information on www.LunchPrepay.com?
LunchPrepay.com has 128 Bit Encryption provided by Thawte. Thawte is the most trusted name in online shopping. All information submitted is protected by their secure server, which automatically encrypts your personal information so that it cannot be read while traveling over the Internet.

What do I do if I do not see all my students listed on the payment screen?
If all the students you have entered do not show up on the payment screen, it is possible the information you supplied could have been typed incorrectly. Please go to the Manage Student page and check the student’s first and last name, school, and student Number. Correct any errors and save your changes. This student's account will be available as soon it is verified with the school’s information.

How do I set up a low balance notification?
Go to Manage Profile and enter the Low Balance amount. Check Send Notifications. You will receive an e-mail when the balance drops below the amount you set. (You must have Premium service to use this feature.)

How do I find out what my student has been buying for lunch?
On your home page, click on Meal History next to the student's name. (You must have premium service to use this feature.)

What if I forget my user name or password?
Click on “Forgot Login Info?” on the Login screen. Send us your registered e-mail address and we will send you a return e-mail with your information.

What if I can’t remember what e-mail address I used or it is no longer available?
Contact the school and we will be happy to assist you.

During the summer, why does my student's account show up as “Not Verified”?

  • Over the summer months, the link between LunchPrePay.com and the school’s cafeteria server is down so that LunchPrepay.com can update its website and add features.
  • Usually about a week before school starts, the cafeteria staff returns to work and LunchPrepay.com reconnects to the cafeteria servers. When this happens, you will need to login to your account, go to Manage Students and update your student’s school. At that point your students should automatically be re-verified.
  • If your student’s Student Number changed over the summer, please go to the Manage Students page and update the Student Number and school accordingly.

I know that my student should have meal history or money in their account, so why does the balance show "N/A"?
There are a couple of reasons that LunchPrePay.com displays balance as “N/A”. The most likely reason is the link between LunchPrepay.com and the school’s cafeteria server was broken during a nightly upload. When this occurs, we display “N/A” to avoid showing inaccurate information or because no information is available.

I see that my membership will expire soon. How can I renew my membership?
If your expiration date is coming up within the next month, you will be prompted to renew your membership when you sign into LunchPrepay.com. You will not lose any days if you renew early; the renewal will extend your membership for a full year from your original subscription date. If you do not renew before the actual day your membership expires, your account will still be available as a basic membership and you can upgrade at any time.